Refund policy

 

At The DTF Champs, every order is custom printed specifically for you. Because our products are made to order, we maintain the following Return & Refund Policy.

Custom Products

All DTF transfers, gang sheets, UV DTF products, and custom apparel are made specifically for each customer.

For this reason, all custom sales are final unless the product arrives damaged, defective, or we made an error in fulfilling your order.

Eligible for Replacement or Refund

We will gladly replace or refund your order if:

  • We printed the wrong design.

  • The wrong quantity was shipped.

  • The wrong product or size was sent.

  • The product has a manufacturing defect.

  • The order arrived damaged due to our packaging or production process.

To be eligible, you must contact us within 7 calendar days of receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the problem.

  • Photographs of the packaging, if shipping damage occurred.

Non-Returnable Items

Because every order is custom made, we cannot accept returns or provide refunds for:

  • Customer-uploaded artwork with low resolution.

  • Artwork that is not 300 DPI.

  • Files that contain spelling, grammar, or design errors.

  • Incorrect artwork uploaded by the customer.

  • Incorrect sizing selected by the customer.

  • Color differences between digital screens and printed products.

  • Orders no longer needed after production has started.

  • Improper heat press application.

  • Damage caused by incorrect pressing temperature, pressure, time, peeling technique, or garment selection.

  • Normal variations in color, placement, or print appearance that are common in the printing industry.

Artwork Responsibility

By submitting artwork, you acknowledge that:

  • You have reviewed and approved your design.

  • You own or have permission to reproduce all submitted artwork.

  • Your files are ready for printing.

Unless artwork editing services have been purchased, The DTF Champs prints files exactly as they are received.

We are not responsible for:

  • Spelling mistakes.

  • Incorrect colors in submitted artwork.

  • Low-resolution images.

  • Pixelation.

  • Missing transparency.

  • Cropped artwork.

  • Copyright or trademark issues involving customer-submitted files.

Production Begins Quickly

To provide fast turnaround times, production often begins shortly after an order is placed.

Once production has started:

  • Orders cannot be canceled.

  • Orders cannot be modified.

  • Refunds cannot be issued due to customer change of mind.

Local Pickup Orders

Customers choosing local pickup will receive a notification when their order is ready.

A valid pickup verification code or order confirmation may be required before an order is released.

If an order is not picked up within 30 days after notification, it may be discarded without refund due to limited storage space.

Shipping Issues

Once your package has been delivered to the shipping carrier, delivery times are outside of our control.

If your package is:

  • Lost

  • Damaged during transit

  • Marked delivered but not received

Please contact both the shipping carrier and The DTF Champs as soon as possible so we can assist with the claims process.

Defective Products

If we determine that a manufacturing defect occurred, we may, at our discretion:

  • Reprint the order.

  • Replace the defective items.

  • Issue a partial refund.

  • Issue a full refund.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Need Help?

If you experience a problem with your order, we're here to help.

Please contact us with:

  • Your order number

  • A description of the issue

  • Photos of the product

The DTF Champs

Email: support@thedtfchamps.com

Website: www.thedtfchamps.com

We appreciate your business and will always work with you to resolve legitimate production issues quickly and fairly.